Tom, Amanda and Sarah were my main poc's for this process, and I can not say enough about their efficiency, attention to detail and kindness they showed throughout the process. I was amazed how quickly the team was able to execute all the documents and all the while walking me through the process with on point explanations and what to expect at every turn. The dashboard and UI on the website was top notch and left nothing to the imagination. I made the right choice by choosing VU and would do it again.Also, the welcome gift of a movie night is so thoughtful. It is not expected, but I is such a classy move.Thank you for everything,
Chris
10/10 customer service! This team was incredibly attentive, responded quickly, and kept me informed 24/7 while answering all my questions about the VA home loan process. Big shoutout to Paul Farnam for always picking up the phone making this process go smoothly.
My husband (Tim) and I started working with Veterans United over a year ago when we started prep partying for an out-of-state move. Our plans were delayed for many months and we didn't follow up on things. Then, earlier this year, I was reminded of them after seeing videos of them paying off mortgages for a dozen or so veterans this past Veterans Day. I cried through each one as I witnessed the company's mission and culture in action. When we finally found the house," the Veterans United team made it incredibly easy to update our information and generate a same-day pre-approval letter. We worked with Danny K. and his team (Brian) who have been awesome. They communicated regularly and clearly to make sure that we knew what was required from us each step of the way. We were so appreciative of how quickly the team responded to voice messages and emails when we had questions... and I had LOTS of questions! When we had delays in closing due to the seller, Danny helped us with our interest rate lock extension and explained how that affected our situation. Danny and his Veterans United team were always professional, caring, and attentive to our needs as borrowers. I am happy to refer people, because of the excellent service we've experienced. Danny's team knows how to actually SERVE his clients and how to understand their needs, and that's a rare quality nowadays. A big THANK YOU! Tim & Sandi Aldridge, happy homeowners
Crystaline and the rest of the team were outstanding! Closed on my new home in 30 days from first contact with Veterans United. Highly recommended!
Matt and desi made getting my home so simple that it put my mind at ease
my loan team sucks ass. i was asked by my loan coordinator to change the dates on my lease and once i did my loan officer accused me of falsifying paperwork. He then up’d the points on my loan because of what his coordinator told me to do. They baited me this entire time and the closing cost sky rocked. Im not happy and i regret using them. They cant clarify things and they made me go in circles they also delayed my closing date. They also kept telling me i had a tax bill when it was in escrow they refused to call the tax office or look up the information online. I HAVE STEERED ALL OF MY FRIENDS FAR AWAY FROM THIS SCAMMY COMPANY. I SEE WHY THERES A LAWSUIT AGAINST VETERANS UNITED. THEY TAKE ADVANTAGE OF VETERANS. MY LOAN OFFICER BECAME RUDE AS WELL. LITERALLY COULDNT EVEN GET MY WATER UTILITIES RIGHT EITHER. I HATE THIS SHITTY ASS COMPANY AND I CANT WAIT UNTIL IT GETS SHUT DOWN. THEY EVEN SEND OUT CLOSING GIFTS PRIOR TO YOU CLOSING. I WAS NOT HAPPY ONCE I WAS UNDER CONTRACT.
I found myself unexpectedly a few weeks shy of being unhoused. The area offered virtually no immediate opportunities, and I didn't even know where to start navigating the system. The team at Vetran United guided me through the process step by step, provided me a list of actions I could take independently and quickly. They even explained some basic principles of economics I found perplexing- any knowledge gap can lead to terror when you are set a course for your future. There is no single thing I appreciate most, the experience has been a series of small but calculated acts of support and kindness which truly built my confidence daily.
From the very first phone contact, all through the application process and closing, the team was there for us.
Working with Charlie was amazing. He was always there to answer any questions my family had. He made the process simple and easy.
Veterans United made buying a house way less stressful. They made it easy to give them the information they needed, my team was always available, and they will keep your best interest in mind.
The VU is the please you need to go for buying a home or a refi. The folks are great and very helpful. They help you through the whole thing and are there to help in any way. I give these folks a big 10 +.
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Aaron and his team where outstanding. Thanks for all the help.
The Veterans United team made this a very easy and memorable experience... big thanks to NEAL ROEDER....y'all were amazing!!
Working with veterans united for a home loan was a great experience. The app is great. As a first home buyer with traumatic brain injuries it was cool working with Adam. He’s a good guy you should put him in for a navy achievement medal. All people were very quick and professional as far as answering questions or explaining to me the process and making things make sense along the way with no delay at all. I asked Adam the same question 5 times because my memories bad but he never got annoyed or rude he was very professional insightful understanding and expert level, as were Sarah and Kylie and everyone else. The house is sweet and I like the area
Outstanding team! Always available. It was my easiest house purchase to date.
Communications were a bit confusing. When trying to recall information, it was difficult to remember if the message was sent by text or in an email.
The total process was hectic but painless. We followed the "to do" list, and everything came together!
