You know how you get into a big process - say, a mortgage - and you walk into their office unannounced and the first guy is like, "oh ya lemme just call all these people and get everything set up for you" and he had really bitchin' LOTR wall decor and everybody answered and not one person screwed up the conferences and transfers and all the documents and emails were done right away and correctly and you're like, "this is too easy," and you're immediately suspicious?Then you get into the nitty gritty of it and every time you call or message them they immediately jump through hoops to make it happen, and are just a little *too* friendly for people you know are going to drop the bomb on you at any second?And then you're a week out from closing, and everything has been like, *too* smooth, and they're like, hey we're gonna just throw in a free grand or so because we can, and you start hyperventilating because this is where it all goes catastrophically wrong and they're always like "oh yeah your loan officer just kinda left without telling anybody to join the coast guard auxiliary" (this literally happened with the previous mortgage with NFCU, 5 days before closing)?And then three days before closing they call and say hey congratulations you're clear to close! And you go full suspiciousfry.jpg and stare at the phone waiting for them to call and say "haha jk you're f'd!"?And then it's a week after closing and they're like, hey can you do this survey for us? And tautology aside you're STILL waiting for the other shoe to drop? And then it hits you... The other shoe will forever remain .. airborne? And it really was... Too Easy?So yeah that's what happened. The mortgage was for a house in another state with a VA loan contingent on the sale of our house here and this didn't phase them one bit. Bryant Gumbel... er, Chambly was my loan dude and he was an absolute dream to work with - super communicative, fixing problems before they happened, leveraging his team, the whole works.My only complaint is that instead of hold music, they have Rob Riggle scare the crap out of you. Not cool, Rob. Not cool.
Eric Perrigo and his team, Kate Keating and Kimberly Hurtado, were absolutely amazing! I sincerely appreciate Eric for taking the time to answer all of my questions and for providing the approval letters promptly, even during various hours of the day. Thanks to their assistance, I was able to find my new home, and I am extremely pleased with the outcome. Their professionalism, patience, dedication, and genuine care made me feel comfortable and confident throughout the entire process. Thank you, Eric, Kate, and Kimberly, for your outstanding service and support!
Spencer and the team that helped me with getting my new home was amazing. I greatly appreciated all they did.
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
I couldn't really ask for a better home buying experience for my first time, at least working with y'all. Had troubles with the seller's realtor, but that's not on y'all. Top marks from where I stand for consistency, timeliness, and professionalism from all parties involved from Veterans United. Thank y'all for your time and efforts in this matter. It was more than appreciated.
There were several times where I was sent a document with zero instructions, or given the wrong document. AI was being used to enter addresses which ended up in me being given the wrong quotes. There were also errors on closing disclosures as well. Veterans united has made it clear that this is simply another transaction to them.
I have really enjoyed working with you. I just wasn't thrilled about all the hiccups that kept pushing the closing date back.
Stephanie Buckridge - is amazing!!! She was always available to answer all my questions. She’s very friendly and easy to talk to and would make the time to go over things with me. Mackenzie McCarthy is super nice and very helpful. I truly appreciate all of their hard work and support throughout this process and for making it easy. I honestly felt they truly cared about us. We can’t thank them enough!!!
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Veteran’s United helped me secure my first home. They were very communicative and answered all my questions honestly.
Veterans United got me great realtors whom help me find a house I can afford and it meets my needs,. Without the VU realtors helping me I don't know if I would have ever found a home for my needs. Another concern with me was, I was always concerned about what my payments would be, even after almost a year of looking at houses Jay would answer me almost as fast as I asked (for a quote), this was a big part of my needs, (I had to find something within my budget) and eventually I got a nice home within my budget. I am thankful for Veterans United for the loan and the help finding a home. I'm all set now!
My team was amazing! They were easy to work with, responsive and incredibly fast!
We were grateful for the Veterans United team and we're grateful to be part of the veteran homeowner community!
From start to finish the entire team at Veterans United has been phenomenal. Whitney, Nicole, and Jake have made this entire process completely stress free.
I honestly don’t even know how to put into words what this lending team has done for me. They worked miracles I genuinely didn’t think were possible.I’m a single woman with two daughters, and somehow they took everything I needed, everything I could afford, and everything I dreamed of, and turned it into a HOME. Not just any home, but the perfect home for my family and the perfect size for where we are right now. They somehow abracadabra’d me into my dream home. 🪄🏡It can be stressful enough, and I am a little bit dramatic, and I like to overshare 😂 I have a lot of quirks, a lot of questions, and probably more emotions than the average homebuyer. This team never made me feel like I was too much. 👩🎨 They listened, communicated, reassured me, and figured out exactly how to work with me.And then, as if getting me into my dream home wasn’t enough, they sent me a CUSTOMIZED GIFT BOX after getting to know all my little quirks. That level of thoughtfulness absolutely blew me away. It wasn’t just a transaction to them. They genuinely got to know me as a person.I will forever be grateful for the patience, creativity, kindness, and sheer determination this team showed throughout the process. They made something I thought might be completely out of reach become my reality.For me and my two girls, this isn’t just a house. It’s stability. It’s a fresh start. It’s our place.And I truly cannot thank the people who made it happen enough. ❤️🏡✨
Helped my family greatly no complaints.
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The process is easy and if you have any questions, they are quick to answer.They are friendly and helpful during the process. I would not hesitate to use them for your mortgage or refinancing needs.
my loan officer and his team were very knowledgeable and helpful throughout the whole process i feel they work their best to get us the best loan option for us not just a cookie cutter loan but a home that will suite my whole family
Jamie was really professional in ever way.. He was very helpful and patient with me through the process. Very good at what he does. 10s across the board for him. I've had the pleasure of working with him twice now, and would do it again. Would recommend him to anyone. Very happy..
Good to work with get a real good job of giving me my new home work with me. Got me a good rate I couldn’t go wrong.
The team that helped me through the home buying process was amazing! I was beginning to think that I was never going to find a home that fit me and that it was not going to become a reality of owning my own home, however, through everything the team that I got connected with was there for me the whole time every single step of the way encouraging me and reassuring me that this was going to happen and it did!! I found a great little place and my team really came through for me to make it mine!!!
Jerry and the whole team was amazing. They made the buying process easily understood and answered all my questions.
I would honestly rate my experience with Veterans United a 10/10. From the beginning of the process, I felt like I wasn’t just another customer. The team took the time to listen, explain everything clearly, answer my questions, and make sure I felt comfortable every step of the way.As a veteran transitioning into a new chapter of my life, having people who were patient, understanding, and genuinely supportive meant a lot to me. The home buying process can feel overwhelming, but Veterans United made me feel confident and supported throughout the journey.I’m truly grateful for the professionalism, kindness, and dedication everyone showed me. I would absolutely recommend Veterans United to my friends, family, and especially fellow veterans. My experience was more than just a transaction, it felt like having a team in my corner, and I really appreciate that.
