The process was super simple and all of the employees were really awesome.
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
Our team at Veterans United made the whole home buying process a breeze from start to finish. They were always quick to follow up if a form or more info was needed, and it was great to actually be able to talk to a real person when you gave them a call. I would rate them 10+ out of 10, a quickly recommend them to any vet looking to start the home buying process!!
You sent me an email that says my tax information is ready yet when i go to the website under documents there's nothing there.
Response from Veterans United
Hi Millard,
Thanks for calling this out. I’m sorry for the confusion. Getting a notification that something is ready and then not seeing it in your documents is frustrating.
I’d like to have our Client Advocate team take a look and help make sure you can access what you need. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Very helpful throughout the process. Approaching/on closing date, seemed to be waiting on certain documents that should've been taken care of in a timelier manner. Overall, very helpful and made the process easy. I will definitely use Veterans United again.
Madi Reynolds was my main point of contact and she was awesome. She walked me through each step, and the process was not painful at all.
Josh Capron very helpful as well when he needed to step in and helped a lot through the process as well.
Thank you Madi and Josh.Lynn
Our experience with Veterans United was perfect! Derek, and Nate and their teams were very helpful, easy to talk to and just overall pleasure to work with. They made our home buying experience a painless and enjoyable! Thank you so much to Veterans United and their team of experts in the home buying field! The Terra house!
Helped every step of the way, background being that I am 24 years old fresh out of the military with ZERO experience with any of the process. I sent an application and within the hour Don called me to get the ball rolling. And I was able to BUILD which was huge for me and my family. I cannot recommend this agency enough.
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Really you need a scale that goes to 15. They did such a wonderful job and made it so easy for me overall. I will recommend all of my friends in the market to Veterans United. Thank you so much for making my journey so easy.
Joseph Clay
Eric Johnson was very helpful throughout the process.
This company was recommend by friends and i will pass the word along to more if they are looking for a house
Thank you from the bottom of our hearts for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be our go-to and we have already started to spread the word about your amazing team! Thank you all again for the great work!
The team at Vets Inited is very professional and efficient!
They helped me with the whole process from start to finish, guided me all the way, making sure I had all my questions answered. The process was very simple. And I know they can do the same for you. Don’t be afraid to give them a try. Being a veteran and using my VA home loan for the first time to purchase, I know who to use if I purchase another home thank you, to the whole team at veterans United.
Sam and his team are the best to work with full stop! I cannot recommend him enough, so honest and helpful. Great mortgage company and even better people!
