My lender was Don Smith. Don was fantastic to work with. I was frustrated with many last minute requirements by the underwriters, who kept “moving the goalpost” by frequently coming up with new requirements, or changing previous ones after I completed them. It was quite frustrating, and there was a period of time when it seemed like the loan wasn’t going to be funded, lasting up until the day before closing when we got the word that the underwriter was finally satisfied and wouldn’t have any more last minute hoops for me to jump through.Don was my point of contact, so he had to bear the brunt of my frustrations. He handled the situation with patience and the utmost professionalism. It was apparent throughout the process that Don is an expert at his job and that he is passionate about helping buyers get across the finish line. I cannot speak highly enough of Don Smith.
Lindsey James and Jimmy Kris were amazing to work with and made the process extremely easy. They were always quick to respond, provide updates and answer any questions I had. I would definitely recommend them to anyone!
I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!
This is our second time around with Veterans United. They are the BEST!
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My entire team was outstanding went above and beyond to help my family get a home
Thank you Samantha and team for the Echevarria family. Easiest, smoothest and most professional team ever. We appreciate your team for all you have done!
All I can say, is that if you’re lucky enough to get Mike on your team, your experience will be even better. Veterans United Home Loans is seriously the best loan company to go through and they really have your back. They answer your questions and don’t abandon you when you’ve locked in a home and are closing or in that process. They’re supportive and answer all questions quickly and take care of a LOT of things on their end to make your life easier. I will always recommend. Thank you for helping me obtain my forever home, because I’m so tired of moving constantly and so is my family. You gave us that peace.
Our loan officer was sooooooo amazing! Lindsay James, was so attentive and super helpful
Veterans United made our refinance process incredibly smooth from start to finish. Communication was clear, timely, and professional every step of the way. They took the time to explain everything, answered all our questions, and truly made us feel valued — not just like another loan number. As a Veteran, it’s reassuring to work with a company that genuinely understands and supports military families. I would absolutely recommend Veterans United to any fellow Veteran considering a refinance.
Josh was very professional and got me a good interest rate!
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Charles was amazing and always helpful
TOMMY IS AMAZING. HE STREAMLINED THE WHOLE PROCESS AND EVERYTHING WENT PERFECT! 10/10!!!!!
Great group of folks to work me thru the detailed requirements to purchase a home.
Thanks
So easy, looked up and it was time to close. Thanks!!!!
