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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
475,884 reviews
381 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 475,884 unfiltered reviews

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5 out of 5 Stars

Veterans United were very professional especially Tim Spear and his team
They Meade sure that I understood whatever I was getting myself into as a first time homeowner and made sure I got the best interest.
I would recommend them to anyone who is willing to buy their home🥰🥰🥰

headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars

I could not be happier with the team I had. Any questions or concerns that I had was quickly responded too. I highly recommend Veterans United.

headshot image of Ryan Mason

Loan Officer: Ryan Mason

NMLS# 1927639

5 out of 5 Stars
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

4 out of 5 Stars
headshot image of Joel Gigler

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Photo submission from Roselyn L.

Yes, I would definitely recommend the team I had to help me maneuverer through the homebuying process. If I had to do it over again, I would want the same team. And Jeremy, was phenomenal, kind, understanding and I felt so confident throughout each phase of the loan. I didn't know about VU, but from this point on I will recommend all I encounter who wants to buy a home to VU.

headshot image of Jeremy Henry

Loan Officer Team Lead: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
headshot image of Kat Weisenborn

Loan Officer: Kat Weisenborn

NMLS# 2056780

5 out of 5 Stars

We can’t thank them enough, for everything they did for us. I thought I would never get to the end. But they kept encouraging us that we would get there.
We are very thankful to Charles, Jason, Nate and Shannon for answering every question we had. Here we are in. Our new house that felt like home as soon as we walked in. Love you all.

headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

0.5 out of 5 Stars

Mathew Brilhart and his assistant were awesome.The rest of the organization was the worse I have ever dealt with in my my 30 years of buying homes. Unbelievable horrible to the last minute.

headshot image of Matthew Brillhart

Loan Officer: Matthew Brillhart

NMLS# 2770542

5 out of 5 Stars

Michelle is the absolute best so grateful me and family got to work with her, I will always recommend her to everyone!

headshot image of Michelle Westbrook

Loan Officer: Michelle Westbrook

NMLS# 1973185

5 out of 5 Stars

Outstanding service work with us very well.

headshot image of Maureen O'Hare

Loan Officer: Maureen O'Hare

NMLS# 1064196

5 out of 5 Stars

You know how you get into a big process - say, a mortgage - and you walk into their office unannounced and the first guy is like, "oh ya lemme just call all these people and get everything set up for you" and he had really bitchin' LOTR wall decor and everybody answered and not one person screwed up the conferences and transfers and all the documents and emails were done right away and correctly and you're like, "this is too easy," and you're immediately suspicious?Then you get into the nitty gritty of it and every time you call or message them they immediately jump through hoops to make it happen, and are just a little *too* friendly for people you know are going to drop the bomb on you at any second?And then you're a week out from closing, and everything has been like, *too* smooth, and they're like, hey we're gonna just throw in a free grand or so because we can, and you start hyperventilating because this is where it all goes catastrophically wrong and they're always like "oh yeah your loan officer just kinda left without telling anybody to join the coast guard auxiliary" (this literally happened with the previous mortgage with NFCU, 5 days before closing)?And then three days before closing they call and say hey congratulations you're clear to close! And you go full suspiciousfry.jpg and stare at the phone waiting for them to call and say "haha jk you're f'd!"?And then it's a week after closing and they're like, hey can you do this survey for us? And tautology aside you're STILL waiting for the other shoe to drop? And then it hits you... The other shoe will forever remain .. airborne? And it really was... Too Easy?So yeah that's what happened. The mortgage was for a house in another state with a VA loan contingent on the sale of our house here and this didn't phase them one bit. Bryant Gumbel... er, Chambly was my loan dude and he was an absolute dream to work with - super communicative, fixing problems before they happened, leveraging his team, the whole works.My only complaint is that instead of hold music, they have Rob Riggle scare the crap out of you. Not cool, Rob. Not cool.

headshot image of Bryant Chambly

Loan Officer: Bryant Chambly

NMLS# 1037124

5 out of 5 Stars
headshot image of Thomas Hall

Senior Loan Officer: Thomas Hall

NMLS# 2466750

5 out of 5 Stars
headshot image of Alexei Kotchetov

Loan Officer: Alexei Kotchetov

NMLS# 2483252

4.5 out of 5 Stars
headshot image of Donald Webber

Loan Officer: Donald Webber

NMLS# 892467

4.5 out of 5 Stars
headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

5 out of 5 Stars
Photo submission from Jackson B.

Communication was great. Always there to answer any questions I had and guide us every step of the way. Highly recommend!

headshot image of Jon Tempelmeier

Loan Officer: Jon Tempelmeier

NMLS# 2363775

5 out of 5 Stars
headshot image of Shannon Hudson

Loan Officer Team Lead: Shannon Hudson

NMLS# 1078335

5 out of 5 Stars

Great experience

headshot image of Danny Leos

Loan Officer : Danny Leos

NMLS# 2353345

5 out of 5 Stars
headshot image of Jimmie Draper

Loan Officer: Jimmie Draper

NMLS# 1790144

5 out of 5 Stars
headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

4.5 out of 5 Stars
headshot image of Brandon Brown

Loan Officer: Brandon Brown

NMLS# 1493029

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5 out of 5 Stars
headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

5 out of 5 Stars
headshot image of Bill Taylor

Loan Officer: Bill Taylor

NMLS# 1846875

5 out of 5 Stars
headshot image of Rob Deleeuw

Loan Officer Team Lead: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
headshot image of Cole Abram

Loan Officer: Cole Abram

NMLS# 1867214

5 out of 5 Stars

Awesome service. Very professional. Made the home buying process clear and easy.

headshot image of Jay Christman

Loan Officer Team Lead: Jay Christman

NMLS# 1812715

5 out of 5 Stars
Photo submission from Geneva M.

The entire team wants you to succeed. Everyone roots for you. They work really hard to help to get into your dream home and I am very grateful for the assistance they have given me.

headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
headshot image of Jamie Itamoto

Senior Loan Officer: Jamie Itamoto

NMLS# 2037615

5 out of 5 Stars

Veterans United exceeded our expectations. They did fantastic.

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars

Joey Philpot is the reason I would/will be sending everyone I know to VU

headshot image of Joey Philpot

Senior Loan Officer : Joey Philpot

NMLS# 345832

5 out of 5 Stars

This is the second home we have purchased with Veteran's United. They provide the highest level of service and feedback for any question you might have. We had many, even having purchased before. If all of the loan officers are as nice and knowledgeable as Luke Thurman and his "Team" then you will be truly blessed to have them working on your home purchase. This was our second time working with Luke and he is phenomenal. Words cannot express our thanks and gratitude. This is a great company to work with.

headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
headshot image of Lucas Hassemer

Loan Officer: Lucas Hassemer

NMLS# 1630187

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