Very streamlined and incredibly easy to use!
The whole experience was smooth and efficient. The staff did an excellent of keeping us up dated w on what was done and what needed to be done.
Drew and his team were excellent. They were professional and were available even after work hours. They answered my questions clear and concise. I would 100 times recommend Veterans United every time.
Everyone of their staff was extremely responsive, knowledgeable and helpful. They made the process flow and made our dream of buying another home possible.
This has been the most absurd home loan process that I've been through. The lack of communication, accurate reading of email and documents submitted has been so horrible. I am appaled at the service provided. There have been multiple messages that have been ignored, not read, and just plain not responded to. This is the fourth home I've bought and this was the worst experience i've ever had.The repeated requests for the same information, the failure to recognize the issue with the accounts, lack of clear communication that led to multiple repeated changes is beyond acceptable.I will never use or recommend Veterans united for anyone, and I know a lot of Veterans.I'm truly disgusted with the way our loan process went. Kaylyn was the worst person we "worked" with. She repeatedly did not read all messages. She repeatedly asked for information that was already provided. She also failed to ask for documents and policies that had to be repeatedly reviewed and submitted until the last minute. She has never answered or returned a call made to her from me or my witfe. She failed to recognize issues for over a week and then all of a sudden it was an urgent matter.I have only ever provided reviews or thoughts once, but in this case I am providing a review, which may also end up on a Google review as well.
Worked with me, each and every step of the way. Truly professional and outstanding support from every member of the team. I had zero problems and anything I didn't understand they were courteous and more than helpful with any/all explanations.
Nichole and Levi were extremely courteous and professional highly recommended working with them for home loan needs
It was my loan officer who made the experience easy and fun
The team that I had was very thorough and ensured I had full understanding of every step along the way.
They helped me with the whole process from start to finish, guided me all the way, making sure I had all my questions answered. The process was very simple. And I know they can do the same for you. Don’t be afraid to give them a try. Being a veteran and using my VA home loan for the first time to purchase, I know who to use if I purchase another home thank you, to the whole team at veterans United.
Outstanding job by this crew. They created awesome results . I would recommend everyone to their services.
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Suzanne and her team were wonderful to work with! They were always available to answer questions and assist us through our home purchase. I would highly recommend them to any veteran looking to buy a home!
The team made this the most pleasant experience ever. From start to finish. We are so telling everyone about you!!
Tyler, Michael, Baylee and the entire team was wonderful to work with. Made the process easy from start to finish.
Everyone at Veterans United was fantastic, but I especially want to recognize Heather Carmichael for the extraordinary service she provided throughout our home-buying journey.Buying a home is a major milestone, and purchasing one out of state after not going through the process for more than a decade felt overwhelming at times. Heather made the entire experience seamless. She patiently guided us through every step, answered all of our questions, addressed every concern, and was always responsive, knowledgeable, and supportive.Her professionalism, dedication, and genuine care gave us complete confidence throughout the process. We are incredibly grateful for everything she did to help us purchase our new home and couldn't have asked for a better experience. Thank you, Heather, for going above and beyond!
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
Absolute awesome help from the veterans united team. I work graveyard shift and they were still able to accommodate my schedule and answer my questions quickly!
The Veterans United team was very helpful navigating through the new house built maze. We got through it and now I the have my forever house. Thanks Keith
I was provided great service/insight throughout my home buying experience... I couldn't ask for anything better. Totally pleased with the entire team.
