Billy and his team were incredible. They were always available to answer questions and made the entire process easy and understandable.
Kevin and his team were amazing yet again. This is my second home loan with him and veterans united and I will most likely be coming back again.
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
Our loan officers, Marlon and Tori were very helpful to my wife and I throughout the process. They let us know whenever we needed to submit any documents and kept us up to date when there were delays due to underwriting. Marlon and Tori worked extremely hard to make sure we were able to get the loan approved and clear to close.
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Aaron and his team were very attentive and answered all my questions in detail. I took time to decide whether to refinance with VU or switch. Hands down it was the customer service that brought me to my conclusion and stay with VU. Also they are realistic and will be honest with your affairs. That means a lot in today’s market and environment.
Jeff and his team has been outstanding since the very first call. I never felt lost in the process as far as financing was concerned. Jeff was very proactive in tackling any issues and got me to the closing table more smoother then an apartment rental can lease. Yes I recommend because VA United is taking care of veterans.
Our experience working with Ellis and his team was so great. He always answered my continuous questions with kindness and never made me feel “less than” or a bother. Once we went under contract, he and Curtis moved everything through so quickly and smoothly. We are so grateful and love our new home! I would highly recommend them to anyone!
Veterans United made buying my first home incredibly easy. As a 22 year old, I knew almost nothing about the home buying process, but their team made everything simple, straightforward, and stress free. They guided me through every step with clear recommendations and were always available to answer my questions.Melissa and her team were exceptionally responsive and went above and beyond whenever I needed help. Their professionalism and support gave me confidence throughout the entire process. I couldn't have asked for a better experience, and I would absolutely recommend Veterans United, especially Melissa and her team, to anyone looking to buy a home.
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
I have used Veterans United two times with excellent service. I highly recommend them.
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Derek Harmon, Travis Crowley, and Megan Rector were my team, and to say they helped me would be a total understatement. Not only did they help me, but they understood my needs and frustrations. They answered every question I had from day one — they always had the answer. They were also always reachable by text and email, and I cannot emphasize enough how much of a relief that was for my already overwhelmed mind. Knowing they were just a text or email away to answer my concerns or doubts, and always in a timely manner, made all the difference.
I truly appreciate that people like this make the process feel painless. I know buying a home isn't easy — and for me it wasn't — but their willingness to help gave me a real sense of comfort throughout.
Thank you all for your help, from day one to closing day.-Best regards,
Jaime Lara Mata.
Felipe Leyva.
Nena & Solo Brochacho.
If i could go back in time i wouldn’t change a thing! Melissa Kunkel’s team and Veterans United were amazing to work with. Their experience and expertise was way above expectations, and they not only made us feel confident and comfortable buying a home, but they also made it SUPER EASY! 10/10
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
Cole Abram’s professionalism and expertise is outstanding. He made sure that I was taken care of. He kept in touch with me the whole time so I’m aware of very detail during my first home buying process.
Nick Gemming and Johnna Dunlap were the worst lenders I’ve ever seen made this whole process unbearable. Between the lack of communication (Johnna), lack of professionalism (Nick) and lack of job understanding. My major complaint is they waited until the week before my closing to do a 2year rental history, problem was both of my old complex had been sold off to different management. It too almost a weekend and a half for both apartments to send a zero balance. Then Nick was upset that I didn’t know an apartment I lived in two years ago sold management. I plan on reporting them both. Nick also said he was dealing with too many files at once, almost as to excuse his act.
Response from Veterans United
Hi Tiara,
I’m sorry this experience left you feeling frustrated and unsupported by your loan team. I can understand how stressful it was to be asked for rental history documentation so close to closing, especially when changes in property management made getting those records more complicated and time-consuming. Having that added pressure so late in the process would be frustrating.
I’m also sorry the communication and interactions you described added to an already stressful situation. You deserved clear explanations about what was needed, why it was needed, and what to expect as you approached closing.
I take this feedback seriously and would appreciate the opportunity to better understand what happened throughout your experience. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so I can learn more.
Sincerely,
Claire S., Client Relations Manager
