Professional operation!Josh and Hannah I cannot say enough good things to convey the appreciation from me and my son!! I cannot believe it!
~ Thank you, dearly. 🙏💯🙂🫶Despite the multi-layered complexity of this home buying experience i.e. Short sale, VA home-loan formalities, seller surprises, property unknowns, and just the overall frustrations that come up with all major purchases.....My team always made sure to communicate with me every step of the way which really helped mitigate any insecurities I may have had during this process!
I really appreciate the integrity and was pleasantly surprised with everyone's professionalism!!My son and have our very own place to and every ingredient to make this now.......
Our Home! 🙏🏡🫶🙂💯
Alex, Liam and Ashley were great to work with!!! Thank you Veterans United!!!!
Doug and Seth and the team were absolutely amazing. Really went above and beyond for me. I so appreciated them, and they made getting a home loan less stressful.
Loved working with Leanna. I intend to work with her again in the future. This was the smoothest, fastest, experience I've ever had. Very efficient and professional, highly recommend.
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
As a first time home buyer, they made the process so easy.
Everyone was exceptionally helpful throughout the entire process! Not once did we feel lost and unable to figure out what we needed to do next. We were paired with an amazing team to help us buy our home.
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My Veterans United team were great! They led me through the process of selling my home. They actually got me $7,000 more than I had asked for. Then they helped me find a home that I love near family and a VA Medical Center in a city five states away. I'm very pleased with their service. Thank you Veterans United!
Homeowners at 20!
Veterans United's team effort and hard work helped my family and I into the home we fell in love with. Thank you team!
I read pages of reviews about Veterans United before I ever went to their site. Honestly I thought the reviewers were exaggerating a little, I was wrong. The Veterans United team has developed and refined a great product for military home-buyers. Mr. Derek Harmon, et al, were fantastic from start to finish. They provided constant guidance and perhaps pushed me along when my job started to interfere with the "myVU To-Do list". The interface with the site and buttonology are user-friendly, there are a lot of resources, and all the representatives are quick to reply and/or answer questions. Thanks!
They were so nice to me and very helpful and was everything I wanted
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Veterans United commercials honestly do not do it justice. It's is everything they say and more. I couldn't be any happier with Veterans United and the staff working on the loan. Thank you all from the bottom of my heart.
Amazing team to help guide us through our first ever home buying experience with us having very little knowledge. VU was amazing and will 1000% use them again.
I value honesty not lies starting with this is my personal phone number that went to unknown number of people. They could have saved a lot of stress by explaining what needed to be corrected on the to do list. And the to do list should be put out once not added too every week. My loan was 13 days past the date I requested it was started near Thanksgiving and was granted on 6 January requested for 23 December with a closing date of 3 January.
Response from Veterans United
Hi Ronald,
I’m really sorry for the stress this caused. You’re right to expect clear, honest communication, especially when it comes to something as personal as your phone number and as time-sensitive as your closing timeline.
I hear your frustration with the to-do list changing week after week. When items are added instead of clearly laid out upfront, it can feel overwhelming and unnecessary. That feedback is important, and I appreciate you calling it out. I also understand how disappointing it is when the loan timeline doesn’t align with the dates you requested, particularly around the holidays when time already feels compressed.
I’d like the opportunity to look more closely at what happened here and make sure your concerns are fully understood. If you’re open to it, please reach out to our Client Advocate team so we can review your experience in detail. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. Our office hours are 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages outside those hours are typically answered the next business day.
Thank you for taking the time to share this. Feedback like yours helps us do better.
Sincerely,
Claire S.
Client Relations Manager
