Brian Flanigan and Audrey McFadden were all incredible and helpful. They even helped me find cheaper home insurance with similar coverage.
Crystaline was very forthcoming, told me what I should expect and when, and always responded in a timely manner. She was hospitable, and addressed any concerns that arose. She paid attention to detail, and made me feel like a friend/family member.
This was my second loan with Aaron. Both times were pleasant experiences. Aaron and Brayden were very professional and engaged throughout the loan process. Due to that, I would absolutely work with VU again.
We had a wonderful experience working with the entire team! Everyone was always friendly, helpful, and ready to answer any questions we had. They made sure we stayed on track throughout the whole process and kept us informed every step of the way. Buying a home can feel overwhelming, but having such a supportive and dependable team made everything so much easier. We truly appreciate all their hard work and would definitely recommend them!
Levi price was great kept me informed every step of the way
I had an amazing experience buying my new house with Aaron and his team. Thank you guys for making my dream come true.
It was a great experience and we would do it again in the future. Jodi and Neisha were very diligent in answering questions and completing the process.
Kris and his team were extremely communicative and supportive throughout this process. When my own agent was hard to reach and I was confused in the process, I knew I could reach out to Kris or Greg and get the clarification I needed. I knew we were in good hands throughout the entire experience.
I would like to thank my team, Asli, Amy and Tre for answering my many questions and for being patient with me. As a first-time home buyer, the process was a little confusing, but because the group at Veterans United was so transparent, professional and willing to work with me, it made the home buying process a little easier. Before reaching out to Veterans United, I was working with another company, that just kept prolonging the process with unnecessary and sometimes unrealistic demands. I am glad I decided to go with Veterans United. From the time I filled out my application until the time I closed on my new home, it was less than 60 days. If you want a team that will go above and beyond for you, I recommend, Veterans United.
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Charles and his team at Veterans United Home Loans have been absolutely amazing throughout the entire home-buying process. From the beginning, they have been professional, responsive, knowledgeable, and always willing to answer any questions I had along the way.Buying a home can be stressful, but Charles and his team made the financing process much easier to understand and helped keep everything moving forward. Their communication and attention to detail gave me confidence throughout the process.As a veteran, I truly appreciate the level of service and support they provided while helping me navigate my VA home loan. I highly recommend Charles and his team at Veterans United Home Loans to any veteran or service member looking to purchase a home.Thank you, Charles and the entire team, for helping make homeownership a reality!
The team at Veterans United was outstanding in every way - knowledgeable, responsive, and friendly to deal with. The Website 'To Do' list and documents portal were easy to use. Anne and Kait and the rest of the loan team were great partners - willing to explain things every step of the way, and fast to respond to e-mails and text messages.
First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.
From start to finish Aaron and his team (Rachel, William) have been outstanding. They walked me through each step and put my mind at ease with the processes that I haven’t done for over 20 years. This has been one of the easiest moves and transitions in my life, and I truly appreciate the team of Veterans United.
Great team effort! Lance Nilson should get a raise! Jaclyn Shaw very helpful.
Will highly recommend to all.
Britt was fantastic. First time homebuyer, and she helped make sure my fianc
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Well organized and simplified
Jon and his team were amazing to work with! The processed my loan under 30 days.
Britt went above and beyond to help me get the home of my dreams. She was always there to answer my questions and made the process smooth from beginning to end!
I was always under the impression that buying a house would be a very stressful and difficult process. But working with VU completely changed that perspective—it was an unbelievably smooth and straightforward experience. My loan officer, Dustin Johnson, and his team were incredibly helpful, knowledgeable, and proactive throughout every step. They always kept me informed, answered all my questions promptly, and made sure I understood everything that was happening.Their professionalism and genuine care turned what could have been a nerve-wracking process into something I actually enjoyed. The only downside to closing on my house is that I won’t get to work with Dustin and his team on a daily basis anymore. I truly can’t recommend them enough to anyone looking to buy a home—they made my dream of homeownership a reality, and I’m so grateful for their support.
The loan process was very confusing. What was the most frustrating part for me was your loan officer insisting that my debt be paid off through escrow. I wanted to pay it off immediately but not allowed. This cost me more than a month's interest charges on my substantial debt and then I find out that escrow doesn't payoff these debts electronically and uses paper checks! This adds at a minimum another week of interest charges! Escrow closed 5 days ago, and my debt still hasn't been paid. Also of consequence is the fact that my credit score will not be upgraded for another month! B>S>!
Response from Veterans United
Hi Albert,
I’m sorry the loan process left you feeling confused and frustrated. I can understand why being required to handle your debt payoff differently than you expected, and then waiting for those payments to be processed after closing, would be concerning. You deserved clear communication about the process, including what to expect with the timing of those payments.
I’d like the opportunity to review your experience more closely and better understand what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so we can discuss your concerns privately.
Sincerely,
Claire S., Client Relations Manager
