Mark and his team were fantastic. Answered all my questions. They responded quickly to my concerns and walked me through process steadily. Thank you!
We were overseas and everyone went above and beyond to help us close! Not only did they make everything super easy for us and they were truly accommodating but they also helped us close early so we didnt have to stay in hotels! Great experience!
First time buying my home. Fast and smooth. Down to every detail. Would 100% recommend! Thank you Veterans United!
It was an amazing process and it went so fast!
Always available through the entire process
Veterans United made my home buying journey painless and easy!
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Kris Karmicheal is a true professional! His team is second to none!
Thank you
Thank you so much for all of your support on this process! You guys were great! :D
I really appreciate ben. He's has been amazing. Always checked in and kept me updated. Any help I needed he walked me through it. It's been such a smooth process just having someone like that on my team. Thank you!
I wish I would have known about Veterans United with past home purchases. They made the process so easy. Veterans United is an amazing company to work with. They made home buying a breeze!
If I could give a 20 rating I would. Everything with Veterans United was hassle free. We felt welcomed by the staff and everyone who we were in contact with. Scott Hutto and his team were excellent and we could not ask for a better team.
I greatly appreciate how responsive and helpful the Veterans United team was throughout the entire process. We had a challenging transaction due to issues with the sellers, but the team went above and beyond to keep everything moving and make the deal work. They made a difficult process much easier for us, and I would highly recommend them to anyone looking to purchase a home.
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Everyone was professional and courteous and respectful
I cannot thank the team at VU enough for helping me land such a beautiful home.
The communication was terrible. Not so much with Aaron but Jeremy was terrible. His communication was horrendous. We never got all the information when we needed to, and that caused delays more than a once. Not just us who thought this, the legal teams and the insurance representative all had the same complaints.
Response from Veterans United
Hi Michael,
I appreciate you taking the time to let me know where communication fell short during your experience. I'm sorry communication wasn't as consistent or timely as it should have been. I understand how frustrating it can be when you're waiting on important information, especially when you feel those communication gaps are contributing to delays.
I appreciate you recognizing Aaron's efforts, and I also take your concerns about the rest of the experience seriously. I'd like the opportunity to learn more about what happened and make sure your feedback is heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Great communication , and customer support
