Mallory walked me through everything. She was calling me before I could call her with a question. She explained everything to easily understand the process. I would recommend her to anyone to go through her.
Everyone on the team was great to work with. Chris was answered any questions I had. Great group to work with.
Corey Jackson and his team are absolutely exceptional in every step of the process. I cant express how greatful I am for all their work and now my family gets to enjoy our new home thanks to them.
Some people were good some people I had to beg them to send me stuff they said they would send a week ago on multiple occasions. Some people would have good response times (within a couple days) some people would ghost me for weeks after I tried multiple times to get into contact with them. Some people when I needed something from you guys would get me my help. Some people the only time they would communicate with me is when they needed something from me.
Response from Veterans United
Hey Ryne,
I appreciate you sharing this with us. I’m glad there were people along the way who were responsive and helpful, but I’m sorry that wasn’t consistent throughout your experience. Having to follow up multiple times for something you were expecting, or going weeks without hearing back, can make an already stressful process much more frustrating.
Communication should feel like a two-way street, and I understand why it was disappointing to feel like you were sometimes only hearing from us when something was needed from you. I’d like to learn more about your experience and make sure your feedback is heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Brian was very helpful and courteous throughout the entire process. Thank you so much!!
Everything went great! Our team was wonderful and so communicative and efficient! Everything throughout the website and app worked wonderfully as well! 10/10 will recommend! Patrick, Kenneth, and Kim were on top of everything and am so glad to have gotten to work with them all!
I can't say enough about Rich Pauls and his team. Absolutely fantastic job of pushing the process forward while keeping me up to date at all times.
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My home buying experience with Veteran's United could not have been better! I was able to purchase my home in another state without one setback. The electronic document signing process was so efficient and a no brainer, pardon the military terminology. Buying a home can be a very stressful experience, Veteran's United took a lot of the hassle out of the equation. I wouldn't hesitate to recommend them to my friends and family.
Ashley was wonderful to work with and very fun spirited making it a comforting process thank you dearly ☺️
Great company to handle your home buying needs. They are very knowledgeable and make the process smooth and easy. I had a great painless experience working with Veterans United
Great, thank you all.
Scott was great to work with a second time around! He always got back to me, and was kind and knowledgeable throughout the process.
Working with this team made it extremely easy. Barring some hoops due to some underwriting items, it was a great process
Great service. Was there for me through all of the process
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Experience first-hand why 379,956 homeowners give us a perfect score!
I'd recommend to any and everyone. It went way smoother than I thought it would.
These guys were truly a heaven sent made moove amazing.
Thank you!
Great job keeping us updated and informed!
Rick Bridgeman was great to work with including his team. I have bought every house with him.
My team was amazing. Thanks to all involved!
