Clear and consistent communication between the entire team. Easy to use app. Responses during normal business hours showed good work life balance for the team, while they were good at answering things towards the end of the day
The entire Team was great to work with! They were very knowledgeable and always willing to answer any question I had! Great experience working with Chance and his Team for the second time!
Nick made me feel so safe going through this process. I have trust issues and I can be pretty pessimistic about things, but Nick was wonderful in explaining everything to me, giving me updates on the process at every stage. He really listened to my concerns and focused on allaying them. He was also very proactive preemptive, bringing up questions that I had but hadn’t been able to formulate and verbalize yet. He was kind and approachable without being the overly enthusiastic, over bearing “salesman” type. I could let my guard down.
Josie was very helpful at explaining everything throughout the process all the way until closing. She was always responsive and worked fast through really difficult and tight deadlines to make closing as fast as possible.
This team was phenomenal, never once did I have a question go unanswered or a call that wasn’t responded to in a timely manner. Would recommend to any veteran
The people were nice and easy to work with and everything was easy to submit. The initial loan I was offered had several thousand dollars of fees that other companies wouldn’t have charged. I had to get a competing loan offer to get these waved. When the time came to close I was blindsided by costs far higher than what was given to me in earlier estimates. I expected the information given to me to be accurate but instead I almost couldn’t afford to close. I was given a credit by the seller to fix some of the issues with the townhome I bought but none of that money is left after closing. I expected my agent to give me accurate information to make informed decisions and plan my budget accordingly. This did not happen. I have already talked one of my friends into walking away from veterans United.
I can’t say enough good things about Veterans United. Ken and his entire team made the process of buying my first home incredibly easy from start to finish. They were always there to answer questions, keep me informed, and help me through every step of the process.I’m incredibly grateful and thankful for everything they did to help make becoming a homeowner a reality. I truly appreciate Ken and his team and would absolutely recommend Veterans United to anyone looking to buy a home. I wouldn’t hesitate to use them again in the future.Thank you for helping me get into my first home!
We were in dire straights, our home had mold and I am disabled from Iraq. We turned to an internet search and we found Veteran's United. We went from a hotel to air bnb, but the team was there with us throughout the wait. Their kind words kept me sane, and my mind at ease. They never said we can't or anything negative to us. Sometimes I thought they were Superheroes. I will sing their praises, and HIGHLY RECOMMEND them to all my Veteran friends, and once again for me and my wife Katrina, and daughter Peyton thanks for our GREAT home and new lease on life. SSG(R) Rico Rawls
I wasn't sure how this whole experience was going to go but Tyler and his team made it easy. He answered any and all questions I had in a timely manner.I was given all the support that was promised in the very beginning. I would 100% do it again. Thank you all for the positive experience.
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We have used Ben before and keep coming back to Veterens United because of Ben.
Mr. Dapkus's team consists of very helpful and hardworking loan specialists, namely Lindsay Doty, Jessica Erb, and Kyle McCune. I hope to have these individuals work with me in the future.
When I did my loan in Florida with Brad Tweedy it was a 10/10 experience. Couldn't wait to work with veterans United again. My loan experience with Ian Reed, my wife and I did all the leg work and Ian was always unavailable for questions or took days to get back to us. Thank God for his assistant Alyssa who worked her ass off. This was a horrible experience this time around.
Response from Veterans United
Hi David,
I'm glad to hear your first experience with Veterans United was such a positive one, but I'm sorry we weren't able to provide that same level of service this time around. I can understand how frustrating it must have been for you and your wife to feel like you were handling so much of the process on your own, especially when you needed answers or guidance. I'm happy to hear Alyssa was a bright spot in your experience, and I appreciate you recognizing her efforts. I'd welcome the opportunity to learn more about what happened and discuss your concerns. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
